"Put simply... World Travel Professionals are our best supplier. While others talk about customer service, they deliver it." (John Davis, Atlas Copco).
We developed the World Travel Professionals Quality Assurance Master, which included a minimum standard of service and product delivery across all sectors of our business. This ensures clients receive the same, seamless level of service and detail, irrespective of Account Manager or office location. Some of the other products included in this suite of services include:
- Standardised booking procedures for domestic and international itineraries
- VIP checklist
- Daily review of all bookings to ensure booking and ticketing integrity
- Internal fare checks
- Customer Satisfaction Surveys
- Client Relationship Management Programme
- Proprietary technology solution for company and traveller profile management and travel policy adherence.