Beautiful and Vibrant!
My husband Donien and I were very eager and keen to explore this beautiful and vibrant city during our Canadian holiday. On Vancouver Island, City of Victoria we headed to our hotel, the Delta Ocean Pointe Victoria.
We quickly realised it was the best spot to be, as it overlooked the harbour and faced downtown Victoria, Parliament House along with the magnificent and opulent Empress Hotel. For those who appreciate the finest of high tea services, for CAD$55 the Empress hotel is the place to go.
A bridge separates downtown Victoria and the Delta Hotel; it is an easy walk but if you do not fancy the exercise, the hotel’s valet is more than happy to drive you in their complimentary shuttle. Of course tipping is always appreciated!
After a pleasant and efficient check-in we were promptly shown to our room. Looking more like a suite with a large sitting area, we were instantly captivated by the amazing view of the inner harbour which always seems to be on the move with the water taxis, ferries or even the seaplanes coming and going all day.
We hastily unpacked for our 2 night stay and as we put away our clothes in the draws we discovered a little baby’s t-shirt which had obviously been forgotten by the previous occupant of the room. This bought back memories of our own two little ones who were not that little anymore; we both tried to remember just how small they were. We put it aside, finished unpacking and headed out to take in some fresh air. On our way out, we dropped off the little t-shirt at the front desk.
After an invigorating walk in the city we returned to the hotel. As we were expecting our Canadian friends’ imminent arrival we checked at the reception to see if they had checked in and the receptionist thought we were coming in regards to the message left in our room.
No we have not gone back to the room yet, so she explained the message and that they were extending the 1st night complementary. The receptionist informed us that due to the very high standards and expectations of the DELTA HOTELS if a detail in the room has been overlooked (in our case a piece of clothing was left behind) their policy is to offer the 1st night accommodation free; yes free of charge! We were absolutely blown away and very thankful. Back in the room we check the message on the phone and the front office staff was deeply apologetic about this matter, which confirmed the conversation we had at the desk.
We were really impressed by the service offered by DELTA - It is called “Blue Ribbon Guarantee”.
We then realised that in the bathroom there was a note displaying the following message:
We are so confident that your room will be in perfect order when you check in that we back it up with our famous Blue Ribbon Guarantee!
Delta’s Blue Ribbon Guarantee ensures that your room has been carefully cleaned and prepared for your comfort and enjoyment. We have confidence in our team – so much so that if any item is overlooked, we will offer you a complimentary night during your stay.
Like other hotels the Delta Victoria also offer CAD$10 food and beverage voucher if you decline the housekeeping service; so if you are planning to stay only 1 night or 2 it is worth considering doing your part in helping the environment.
Another standout on arrival in the room was this comment card:
We have never came across a message like this offered by any other hotel. Again the attention to detail in insuring the client satisfaction was well above expectation. Even if we would not have received the complimentary night, we do recommend the Delta Ocean Pointe Victoria for his location and service.
Delta Ocean Points major facilities:
- Indoor lap pool, jacuzzi and gym free of charge
- Bar with plasma TV to follow a hockey game
- Fine dining restaurant
- Beauty and hair salon
- Valet service (including free downtown shuttle)
- Conference room on a ground level with the harbour view (wedding took place during our stay)
For your reference APT tours, Scenic Tours use DELTA properties in their Alaska & Canada program.
For more information on any of the areas featured in this blog, contact World Travel Professionals to speak with one of our consultants. We encourage and welcome all user comments and aim to use our blog to interact with our interested readers!